DSP has participated in several projects of this nature, we will discuss only three of them emphasizing some details of our intervention.

- Attention motor claims

- Integration of a Call Center within a BACKOFFICE

- Recovery of extrajudicial overdue

Attention motor claims

An insurance company asked us that we work with another business venture and personal insurance company, to improve the scope and optimize system response times in receiving inbound calls.

The dynamic that was established with relevant care claims, was expressed in a document called DISCOVERY allowed to define clearly the scope should have the application, which were distinguishing which improvements and new developments.

The above dynamics more active participation of those involved gave the expected result for the client in time and quality attached to the dynamics of their operation.

Integration of a Call Center within a BACKOFFICE

Recently participated in the development of a type system BACKOFFICE for care services using road sections where one module corresponded to the development of a system for a Call Center where some of the objectives were:

• Addressing the needs of customers in terms of:
  • Invoice reprint requests.
  • Complaints and suggestions.
  • Activation of toll tickets purchased.
  • Request suspension of temporarily or permanently service.
  • Authorization to charge your payment method to make use of your card crossing toll collection lanes, among other things.

• Care of the requirements needed cover for the use of electronic toll cards for individuals and companies in the various methods of payment and highway sections to use.
• Consultancy and more.

One of the many advantages of this application is that the customer care or who intends to purchase the service, the application generates a list of tasks that are displayed to the operator of each area involved in the professional services that attend and leads a detailed breakdown of what is done, who does it and the times that the activities are carried.

It also includes a series of alarms that allow control of inventories toll cards, from manufacturing to application for revocation or low device failure, among other things.

Today we are preparing the application to work in N languages ​​and implemented soon in another continent.

Recovery of extrajudicial overdue

Another of our participations was set up a call center that would be dedicated to the recovery of overdue court and develop the CRM to enable them to monitor all activities that demand this activity, this experience was very good for DSP as it included:

• Perform design and distribution of its Call Center Site.
• Select the computers, servers, security plans, phone dialer, PBXs, etc.., for proper operation of the business.
• Developing a CRM to work on two simultaneous Linux and Windows platforms with different hierarchical levels, accepting the bulk load the campaign results of automatic dialer, send bulk sms messages, the result of the messages robot.

Today the application works with the management of millions of collection records in a work environment that joins several states of Mexico under the use of a VPN or through the use of Internet with excellent results.

We could point to each of our interventions in much more detail but it would be better than those individuals or companies who want to know, get in touch with us and we can join forces to find the solution they need.